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IT change management at industrial service provider InfraServ Gendorf

Case Study

Challenge

The IT Services division of InfraServ Gendorf needed better work processes and structures. The previous head of IT had not been able to convince employees of the need for change and left an insecure staff behind him when he left. The division had to be set up so that it could be successful in the future while understanding and trust needed to be built up within the team.

Success

Atreus enabled the further structural and strategic development of the IT Services division without protracted process interruptions, and all of the approximately 80 staff members felt involved. Furthermore, he audited the company’s readiness for the future and assisted in the process of recruiting a permanent successor.

Interview with Robert A. Heiß, Managing Director of InfraServ Gendorf

Why did you call on atreus?

Because the IT Services division is so important in our service portfolio, we couldn’t afford to leave the position unmanned during the recruiting process. We also wanted to keep pushing forward initiatives and projects that had already been started. 

 

"The Atreus manager became a highly appreciated strategic sparring partner for us."

You want to know what Atreus can do for you in a similar situation?
Contact Rainer Nagel, CEO.

+49 89 452249-400 Rainer.Nagel(at)atreus.de

"At InfraServ Gendorf we are proud of our open and appreciative corporate culture. The Atreus manager won us over with his people skills and empathetic approach."

Which criteria were particularly important to you?

Specialist expertise was without doubt the most important skill. With the Atreus manager, we were fortunate in gaining someone who could guarantee a seamless transition and further develop the business model of our division. But his personality was also going to be very important because the position involves a lot of contact with internal and external customers.

What special challenges awaited atreus?

The employees in IT Services were unsettled by the way the former head sometimes went about things and were skeptical about Atreus. So the manager first had to gain their trust, which he did in numerous personal meetings. The second challenge lay in the specific customer structure of IT Services. Here he needed to balance all the different demands and interests of ISG itself and of all external customers, plus raise employee awareness accordingly.

Robert A. Heiß has been Managing Director of InfraServ Gendorf since 2009. He gained experience as CFO at Zeppelin in the plant construction business field, at plastics processor rose plastic AG and at EUPEC PipeCoatings, a globally active supplier to the oil and gas industry.

Robert A. Heiss

Robert A. Heiß has been Managing Director of InfraServ Gendorf since 2009. He gained experience as CFO at Zeppelin in the plant construction business field, at plastics processor rose plastic AG and at EUPEC PipeCoatings, a globally active supplier to the oil and gas industry.

 

"Industry parks are primarily about managed services, not classic IT projects. The Atreus manager summed this up very well by saying: The job is more farming than hunting."

How did you proceed in recruiting a permanent successor?

After refining the job description, we are now in a better position to be able to say who InfraServ Gendorf actually needs at head of IT and what specialist skills and qualifications our company needs.

What is your overall assessment of atreus?

Very positive. The best proof of his quality is the fact that we have now employed the Atreus manager as the head of our newly formed Corporate Development division on a permanent contract. We are very happy that he said yes. We have now also hired a second Atreus manager who is in charge of our engineering division.

 

"The Atreus executive managed to counteract the insecurity of the staff with an integrative, dialog-based and diplomatic approach."

Atreus is the leading interim management provider in Germany and one of the largest in its field in Europe. We solve difficult operational management and transformation problems quickly and reliably. Contact us and find out how we can help you master your situation with management expertise that is available at short notice and that is the perfect fit for you.

Atreus is a co-founder of Globalise – the market’s leading and largest provider of international interim management. Accelerating change and delivering success. Worldwide. Structured as a global group of leading interim management firms, Globalise has the reach to support you in solving your company’s most important issues around the world.