globalise

Atreus is a globalise brand

Globalise – The Global Interim Management Group – enables you to solve tough business challenges. Individually selected from our managed network of thousands of experts worldwide, our managers will rapidly and accurately understand your situation and achieve your specific goals: quickly, reliably and always successfully. Wherever you are in the world and whatever it takes.

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Atreus Topics Service Excellence

Service Excellence

Atreus experts support you in your successful transformation to a service business with excellent service: from defining a strategy to reorganizing your service into its own business, on through to implementing a service culture in your company. Because in the end it is a profitable service business that is decisive for your overall profitability.

The service business – a sleeping giant

  • The service business is increasingly promising higher returns than the primary or new business – for example in the field of mechanical and plant engineering
  • Service as a business is a driver of future growth – in future it won’t be “service is not part of the business, it is the business”. 
  • Service is a tool for reinforcing customer loyalty, the potential of which is not yet being fully exploited
  • The need to set oneself apart from the rest of the market forces companies to develop new service products and define and implement a comprehensive service strategy 

If you want to boost competitiveness by further developing your service business, get in touch.

+49 89 452249-540 kontakt(at)atreus.de

How your company can become a service champion with Atreus

  • Audit the existing service business
  • Reorganize the service range: develop new business models
  • Define a pricing strategy
  • Build up a service organization – service as a business in its own right, and manage and coordinate all points of contact in the organization
  • Global service management: implement a comprehensively structured service organization, including unmistakable governance rules
  • Ongoing personnel management support (development, selection, assessment, coaching)
  • Develop Smart Service concepts that go far beyond the pure maintenance business – for instance in mechanical and plant engineering
  • Active change management including all relevant stakeholders
  • Develop a service vision und culture
  • Continuously monitor the entire transformation project with clear performance measurement parameters

Accomplishing service excellence in four steps

  • Develop and derive a sustainable service culture
  • Define a company- and industry-specific service portfolio
  • Derive a service organization that is designed for the needs of the future
  • Set up appropriate performance-measurement systems

The four pillars of a service strategy

  • Sales excellence
  • Product excellence
  • Fulfillment excellence
  • Customer excellence

Contact Persons

Martina Becker, Director
Dirk Boventer, Director and Head of Consumer Goods & Retail
Dr. Christian Frank, Partner and Head of Solution Group Mechanical and Plant Engineering
Dr. Simon Mehler, Director
Stefan Randak, Director and Head of Solution Group Automotive
York von Massenbach, Director
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Awards
Atreus named
Best Consultants
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Atreus is the leading interim management provider in Germany and one of the largest in its field in Europe. We solve difficult operational management and transformation problems quickly and reliably. Contact us and find out how we can help you master your situation with management expertise that is available at short notice and that is the perfect fit for you.

Atreus is a co-founder of Globalise – the market’s leading and largest provider of international interim management. Accelerating change and delivering success. Worldwide. Structured as a global group of leading interim management firms, Globalise has the reach to support you in solving your company’s most important issues around the world.

+49 89 452249-540 kontakt@atreus.de