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Services

However much you are digitized, no profitable service business can operate without excellent service and attention to detail. It takes a lot of work to impress your customers with sustainability and to sustainably provide inspiration across the key touchpoints. So what’s the key?

Optimization of purchasing at listed automotive supplier in Germany

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Case Study

Optimization of purchasing at listed automotive supplier in Germany

Optimization of the strategic and operational orientation of purchasing

  • AG based in Baden (Germany)
  • 8 production sites worldwide
  • 3,000 employees, turnover EUR 500 million
  • Products include seat constructions, safety technology, chassis parts, cross members
  • Purchasing worldwide approx. 35 employees, 270 million EUR purchasing volume
  • Focus on raw material steel & aluminium, purchased parts, surfaces
  • The head of purchasing had been clear since 10/2020, but the search for a successor started very late
  • Completely unpredictable: consequences of the Ukraine war and energy crisis
  • Stabilization of the situation in purchasing
  • Start – Building a Lead Buyer Organization
  • Ensuring “back-to-back” synchronization between customer and supplier contracts
  • Ensuring a high contribution of procurement to ESG issues
  • Structure of reporting and KPI dashboard
  • Creation of a lead buyer profile
  • Selection of lead buyers in the worldwide organization, training, coaching, regular reviews
  • 2 Lead Buyer Workshops
  • ESG: Development of an action plan for procurement: Identification of key suppliers for CO2 emissions
  • Development of new supplier questionnaires on ESG and Supply Chain Law
  • 1. Steps towards “green steel”
  • Situation (purchasing staff) stable: risk due to capacity bottlenecks
  • Lead buyer organization started with 6 raw materials
  • Degree of synchronization steel worldwide at 95% (back-to-back)
  • Success in education and training
  • Success: no supply bottlenecks, price negotiations: damage limited

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Commercial Management at Energy Service Provider

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Case Study

Commercial Management at Energy Service Provider

Head of Energy and Commercial Management

  • North German energy supplier with generation and grid structure
  • Almost 300,000 customers (product and individual customers) with a sales volume of approx. 6 TWh
  • Former commercial managing director resigned at short notice
  • A tense situation in terms of earnings and liquidity
  • Historically high prices on the energy procurement markets
  • Inadequate reporting that supports management
  • Transparency of the net assets, financial position and results of operations
  • Assumption of responsibility for commercial issues in supervisory and shareholder committees
  • Further development of a control-supporting reporting system
  • Sparring partner for management
  • Analyzing positive and negative factors effecting the situation
  • Make the liquidity and earnings situation transparent at all times 
  • Develop options for action in the field of energy procurement
  • Transparency about sources of success created and transferred into future-oriented reporting
  • Liquidity, earnings and asset situation transferred to a stable situation
  • Forward-looking agreement reached with the shareholder on the future capital structure
  • Procurement market and portfolio challenges made transparent and optimized

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