I SERVE

Service

Superficial people are never really taken seriously. And excellent service has nothing to do with superficiality. A profitable service business can only be achieved through a strategic transformation process.

Atreus Achievers have the experience and expertise to take employees along on the path to an authentically lived service culture.

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Case Study

Head of Customer Service at IT Service provider of a German insurance company

An Atreus Manager in the role of Head of Customer Service improves the collaboration between data migration and testing at a German insurance company. He is responsible for the timely completion of the overall integration test and the acceptance test for frontrunner and main …

The service business – a slumbering giant

Becoming a service business increasingly promises higher returns than the original business or new business – for example in mechanical and plant engineering “Service as a Business” is a future growth driver. In the future, the focus will increasingly be “Service is not part of the business – service is the business”. Service is a customer loyalty instrument whose potential has not yet been sufficiently exploited. The impulse to differentiate forces the development of new service products and the definition and implementation of a comprehensive service strategy.

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How your company can become a service champion with Atreus

Auditing your current service business and Realignment of service offering:

Development of new business models
Definition of a pricing strategy
Establishment of a service organization – service as a separate business and management discipline and coordination of all interfaces in the organization
Global service management: implementation of a comprehensively positioned service organization including clear governance rules
Continuous monitoring throughout the entire transformation project with clear performance metrics
Development of smart service approaches, far beyond the pure maintenance business, for example in mechanical and plant engineering
Active change management involving all relevant stakeholders
Development of a service vision and culture
Accompanying personnel management (development, selection, assessment, coaching)

Service Offerings

Proven Experts

We are no strangers to complex challenges and our directors are right at home in the world of C-level decision-making. Atreus will quickly find the right, tried-and-tested people for your project, who will act and implement swiftly and decisively. At the same time, Atreus directors remain on-hand as sparring partners. Our network can also activate additional Achievers at short notice – from experts to CEOs.

We support you in challenges in the service area with the following services, among others:

Interim managers who bridge critical operational line functions along the entire value chain

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YOUR CHALLENGE

The company has a short-term need for a proven performer in a first- or second-level line function whose rapid deployment is critical to the company’s continued success.

OUR MISSION

We quickly strengthen your team with a qualified+ interim manager – a genuine personality with leadership skills – and deliver the right person (m/f/d) for your company situation. Atreus’ hand-picked interim managers are perfectly suited to your challenge and ready for immediate deployment – nationally and internationally, on-site or remotely, as required.

YOUR SOLUTION

A suitable Atreus approved interim manager takes on full operational responsibility for successfully securing and developing your business as Chief Executive Officer, Chief Financial Officer, Chief HR Officer, Chief Operation Officer, Chief Information Officer, Chief Security Officer or as Head of Controlling, Finance, Purchasing, Logistics, Production, IT, Marketing, Sales, Client Service, Logistics, Production or Human Resources. As “Storm Proof Achievers,” Atreus interim managers are more than capable of tackling your special challenge. They act in a professional, thoughtful and hands-on manner that provides a perfect fit for your needs.

Program Management Officer (PMO)

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YOUR CHALLENGE

In the context of multi-project management for all projects in the company, or a highly relevant project in one division, you are in urgent need of a temporary expert for the PMO. Internally, you lack a suitable and experienced person who can safely manage the project and lead it to success.

OUR MISSION

Our qualified+ program managers are the most experienced interim managers in the market. They distinguish themselves through leadership bringing foresight and experience in the implementation of highly relevant, even global projects. It is our passion to provide you with a suitable interim manager at short notice, who has successfully managed similar projects – and even more complex ones – multiple times before. He or she has outstanding skills, including strong communication and implementation skills, the ability to win people over and bring them along, a high level of industry understanding and intercultural expertise, combined with IT and digitization knowledge.

YOUR SOLUTION

A proven temporary Atreus Program Manager takes on PMO responsibility and supports you in successfully managing programs in transformation situations. Whether it is a global ERP implementation, a restructuring program, efficiency improvement program, IT transformation or digital transformation of the organization and the implementation of service excellence programs or production relocations – your project is in safe hands.

Project or Program Manager Digitization

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YOUR CHALLENGE

You need to drive digital transformation forward, adapt your existing business processes and design new business models. Your goal is to make the company more productive, secure and future-proof, and you need to implement everything simultaneously along the value chain throughout the entire organization.

OUR MISSION

We immediately place the ideal project or program manager at your side, who will help you develop a digital strategy as well as quickly optimize existing processes or develop new products or platforms. With his or her industry expertise, innovative strength and digital know-how, s/he takes a considered, confident and focused approach. If required, we can also support your digital transformation project with additional Atreus Managers, all of them “Storm Proof Digital Achievers” who, as a well-coordinated team, pursue a single goal: getting your company on the road to digital success.

YOUR SOLUTION

The Atreus approved Digital Expert manages your strategically important project and strengthens your teams, taking responsibility in all phases of the Digital Transformation. He or she looks at the entire spectrum of your company, from digitization and optimization of production, digitization of processes, product strategy, product-as-a-service, and innovative business models – leading your company on the digital journey to success.

Project manager for the introduction of ERP & CRM systems

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YOUR CHALLENGE

Your ERP or CRM project has stalled. The timeframe is threatening to go off the rails or the budget is being blown. The complexity of the project is extremely high and is tying up too many of your key people. The success of this immensely important project is at stake. Or the project is just starting, but you are missing the necessary proven IT expert for ERP or CRM projects. An IT project of this scope is an IT transformation that must be professionally managed. After all, the IT project makes a huge contribution to the future success of the company.

OUR MISSION

As experienced project managers for the implementation of ERP & CRM systems, we know the people who have brought similarly challenging situations like yours – and even more complex ones – to success numerous times. Atreus qualified+ IT managers bring calm to your project, even in the face of high complexity. They know the challenges of your industry and business processes, and will realign your IT and digitization project to meet your goals. Atreus approved IT experts and IT project and program managers know the challenges of your industry and accompany an IT transformation with a view to future business success.

YOUR SOLUTION

Atreus IT experts successfully and confidently manage your project and ensure successful ERP and CRM implementation. This will immediately reduce your workload and allow you to continue focusing on your core business and future operations. Atreus Interim IT Managers guarantee transparency throughout the project and involve your management and teams in a goal-oriented manner. All external service providers and implementation partners are managed from a single source.

EXPERTISE TOPICS:

Service as a Business – establishing a service organization
Developing a service vision and culture
Smart service approaches
Global service management

Customer Statement

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„Atreus has successfully developed the business model of our IT services division, thus ensuring professional and process-oriented workflows. “

Robert A. Heiß

Managing Director of InfraServ Gendorf

Statements from Atreus Directors

Statement from Advisor

Contact Partner in Service

All the members of our team advise you on the interim filling of top management positions. Depending on their expertise and experience, the individual members focus on different industries.