Case Study

Turnaround of an ERP standard software implementation in aftersales

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IT as driver of a stable ERP digitalisation journey

A leading intralogistics provider faced an overrun ERP project in aftersales with a threatened go-live. Through complete re-planning, clear roles, robust project management and replacement of the integrator, the programme was stabilised, IT assumed ownership and licence spend was reduced.

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Company

International provider of intralogistics solutions focusing on forklifts and warehouse automation
Headquarters in Germany, active in numerous countries worldwide
Group revenue in the multi‑billion € range with < 20.000 employees

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Challenge

ERP standard software rollout in aftersales under massive budget and time pressure
Go‑live milestone at risk, project status consistently on red
Implementation partner with significant gaps in product expertise and project governance

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Goals

Safeguard project success and restore go‑live readiness
Shift IT from passive participant to accountable driver of digitization
Strengthen product owners in methods, leadership and vendor management

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Measures

In‑depth assessment of project status and complete re‑planning of scope, budget and waves
Clear definition and communication of roles and accountabilities for business, IT and partners
Embedding robust project management standards including risk, time and quality management
Reset of expectations towards service providers up to replacement of the implementation partner

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Results

Project plan stabilized within a short period, additional budget approved on a solid basis
Product owners now manage project and provider steering independently
Significant reduction of license spend (> €4m) through contract consolidation over the coming years
IT organization established as responsible leader of the ERP digization initiative within 4 months

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Turnaround of an ERP standard software implementation in aftersales

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