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Case Study

Successful IT Reorganization for Pharma CDMO

220171-02

Global IT Strategy and SAP Cost Optimization

Successful IT reorganization for a leading pharmaceutical CDMO with over 3000 employees and 13 locations. Core services include global IT strategy, carve-out concept, and significant reduction in SAP maintenance costs.

q

Company

  • Pharma Contract Development and Manufacturing Organization (CDMO) with 13 sites in Europe and USA
  • >3,000 employees
p

Challenge

  • No global, cross-location IT management, especially in the areas of license management, project management, service management, provider management and security management
  • No global IT strategy due to a pending carve-out of the global IT service provider
m

Goals

  • Planning and development of a global IT organization
  • Development of a global IT strategy
  • Taking on global strategic, tactical and operational IT tasks
n

Measures

  • Concept, adoption and development of a global IT organization
  • Creation of an initial rough IT strategy including planning and initiation of a holistic IT strategy considering global and local aspects
  • Planning and initiation of a comprehensive carve-out concept for the global service provider
x

Results

  • Negotiated new SAP contract based on S/4HANA leading to a significant reduction in maintenance costs of over 80%
  • Recruiting and staffing of over 15 highly qualified senior IT managers for the new global IT organization
  • Drafted initial IT strategy including the partner selection
  • Implementation of operational measures: Creation of SAP operating concept, expansion of IT security (awareness and start of ISMS), specifications for global ITSM, optimization of various IT provider contracts, etc.

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