Successful development of the operating strategy

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Effective control improvements of operational processes

A leading manufacturer of medical breathing apparatus was able to effectively improve its operational processes with the help of an Atreus Manager. The main drivers were the introduction of backlog reporting and daily monitoring sessions in the first few months.

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Company

Producer of medical respiratory equipment
550 employees with a revenue of €82m

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Challenge

Significant problems following the introduction of a new ERP system
High backlog, process interruptions, employee dissatisfaction

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Goals

Overcoming the back-log errors
Better control of processes
Organizational adjustments
Strengthen customer orientation
Transformation of the operations area

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Measures

Develop company’s operations strategy for front and back-office
Build processes, systems, workflows and talent
Closely coordinate with other departments such as sales, marketing, medical, QA/RA, and shared services
Create new positions in digital transformation

x

Results

Introduction of back-log reporting with daily monitoring and weekly alignment of focus areas
Daily control meetings in the first three months
Ticket system converted into a task system, as system and process errors often interfered with each other
Complaints, processes and system errors were systematically processed by means of an emergency team

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