Optimization of the financial and purchasing function

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At a medium-sized healthcare company

A German e-commerce company in the healthcare sector faced significant challenges: a fault-prone financial reporting, high-priced supplier contracts and a outdated CRM system. As a result, new reporting software was introduced, contract negotiations were conducted and a new CRM system was introduced. Achievements include accelerated monthly reporting, increased purchasing efficiency and a succesful implementation of MS Dynamics CRM.

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Company

E-commerce company in the healthcare sector in Germany
Manufacturing and distribution of therapeutic products with a high product quality

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Challenges

Financial reporting is fault-prone, unclear and time consuming
Price verification and adjustment with suppliers has to be improved
CRM system is outdated, change to a state-of-the-art product is necessary

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Objectives

Professionalization of the financial department through new reporting software and faster month-end closing
Optimization of purchasing with annual tenders, price negotiations, and savings (+15% EBITDA)
Introduction of a new CRM and KPI dashboard for sales support and growth

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Procedures

Introduction of a new reporting software, faster month-end closing and cost reduction, and a reorganization of the finance department
Realignment of purchasing competence in contract negations and supply chain optimization
IT project management for the implementation of MS Dynamics CRM

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Achievements

Implementation of new reporting software leads to faster month-end closing, and acceleration of monthly reporting by 50%
Increase in purchasing efficiency with sustainable savings (+15% EBITDA) and a professional purchasing setup
Successful implementation of MS Dynamics CRM within 7 months with higher user acceptance