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Case Study

Stabilization of Quality Processes at Automotive Supplier

De-escalation at Supplier for Vehicle Electronics


Company Details

  • Tier 1 | Automotive supply industry
  • Global production network with over 400 subsidiaries and regional companies in 60 countries
  • Over 400,000 employees with sales of approx. €88b
  • Sensors, transmission control units and the 48V battery are manufactured at the affected production site

Situation and Challenge

  • The highest quality escalation mode in place
  • Production output decreasing due to various inefficiencies (product, production, processes)
  • Customer expectations regarding the handling of complaints and the organization of quality issues in the OEM / Tier 1 interface were not fulfilled
  • Employees of the quality department were no longer accepted by the OEM, there was no trustful cooperation

Objective and Task

  • Analysis and resolution of field complaints (OEM customer plants)
  • Coordination and execution of sampling (incl. interface departments)
  • Project management, support volume increase, status & result presentations

Results and Achievements

  • De-escalation of the quality status after 3 months
  • Implementation of a KPI system
  • Target date of sampling scope reached
  • Establishment and development of internal communication channels (development, quality planning, production); involvement of the affected areas
  • Trust of cooperation between OEM and Tier 1 established (top management and working level)

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