globalise

Atreus is a globalise brand

Globalise – The Global Interim Management Group – enables you to solve tough business challenges. Individually selected from our managed network of thousands of experts worldwide, our managers will rapidly and accurately understand your situation and achieve your specific goals: quickly, reliably and always successfully. Wherever you are in the world and whatever it takes.

// Find out more
globalise
0

Restructuring of the liquid gas supplier Calor Gas Ireland

Case Study

Challenge

The management of Calor Gas Ireland recognized that the company would only be able to maintain its market leadership with a restructuring toward “customer service excellence”. The company and business processes had to be optimized to best meet customer demands. Processes needed to be digitized and mapped in a new CRM system that was to be launched.

Success

Atreus made a complete success of the process optimization. Involving the entire staff into the project work, Atreus created a great readiness for change within the company and significantly improved customer communication and service.

Interview with Michael Kossack, CEO of Calor Gas Ireland

Why did you call Atreus?

For one thing, we didn’t have an acknowledged expert at Calor and nobody else from within the organization could have coped with the project alongside their other responsibilities. Secondly, an unbiased view of the situation at the company is always good when it comes to change processes. 

 

"Intercultural skills were an important fundamental prerequisite for the successful realization of this project."

© 61548007 © christian42 – fotolia.com

Atreus used the Six Sigma method DMAIC. Which of the Define – Measure – Analyze – Improve – Control steps proved to be the most difficult?

The analysis was a big issue. The sheer volume of data that had to be collected for it was enormous. Then it turned out that this data was of greatly varying quality and not always comparable. Similar data was often stored using different methods and in different systems. The Atreus manager literally had to rummage through the entire company to be able to gain an understanding of the processes and their weaknesses.

Were the employees willing to change?

Yes and no. But that was understandable, to a degree. After all, Calor was doing fine: it was financially healthy and the market leader. The employees feared that “process optimization” in the midst of an extreme economic crisis would only mean job cuts. 

"The Atreus manager knew that competition would increase through new competitors and pressure on prices. That is why he went about improving the processes."

Michael Kossack

Michael Kossack has been CEO of Calor since February 2010. Since May 2012, he has also been on the Management Board of parent company SHV Energy. Previous positions included Sales and Marketing Director at Primagas and Brand Manager at CSR Ltd, Sydney.

Michael Kossack has been CEO of Calor since February 2010. Since May 2012, he has also been on the Management Board of parent company SHV Energy. Previous positions included Sales and Marketing Director at Primagas and Brand Manager at CSR Ltd, Sydney.

How did he succeed in motivating the staff despite this?

Through persuasion and building up trust. They knew that the processes at Calor weren’t perfect and that was something the Atreus manager could work with. With his communicative and social skills, he gained their confidence and we included as many staff members as possible in the project work. This made the optimization of the processes a communal project. We placed priority on processes that offered quick wins and that helped show what value the optimization had.

 

"At the Atreus manager’s instigation, we continuously published the goals, progress and results of all process improvements on our intranet. That way, the entire staff knew what was going on."

Atreus is the leading interim management provider in Germany and one of the largest in its field in Europe. We solve difficult operational management and transformation problems quickly and reliably. Contact us and find out how we can help you master your situation with management expertise that is available at short notice and that is the perfect fit for you.

Atreus is a co-founder of Globalise – the market’s leading and largest provider of international interim management. Accelerating change and delivering success. Worldwide. Structured as a global group of leading interim management firms, Globalise has the reach to support you in solving your company’s most important issues around the world.